Available via Amazon. Work is changing. Speed and flexibility are more in demand than ever before thanks to an accelerating knowledge economy and sophisticated communication networks. These changes have forced a mass rethinking of the way we coordinate, collaborate, and communicate. Instead of projects coming to established teams, teams are increasingly converging around projects. These… read more
Available in print and Kindle editions! Topsight—the overall understanding of the big picture—is hard to achieve in organizations. There’s too much going on, too many moving pieces. But without topsight, we have a hard time figuring out how information circulates, where it gets stuck, and how we can get it unstuck.
Order on Amazon. How does a telecommunications company function when its right hand often doesn’t know what its left hand is doing? How do rapidly expanding, interdisciplinary organizations hold together and perform their knowledge work? In Network, Clay Spinuzzi draws on two warring theories of work activity – activity theory and actor-network theory – to… read more
Order on Amazon. In Tracing Genres through Organizations, Clay Spinuzzi examines the everyday improvisations by workers who deal with designed information and shows how understanding this impromptu creation can improve information design. He argues that the traditional user-centered approach to design does not take into consideration the unofficial genres that spring up as workers write… read more